Dashboard Overview
Total Tickets
1,248
↑ 12.5% from last month
Open Tickets
86
↓ 5.2% from last week
Resolved Today
42
↑ 18.3% increase
Urgent Tickets
7
↓ 3 from yesterday
Recent Tickets
| Ticket ID | Subject | Customer | Priority | Status | Assigned To | Created | Actions |
|---|
All Tickets
| Ticket ID | Subject | Customer | Priority | Status | Assigned To | Created | Last Updated |
|---|
User Management
| User ID | Name | Role | Status | Tickets | Joined | Actions |
|---|
Analytics & Reports
Avg Response Time
2.4h
↑ 15% faster
Resolution Rate
94%
↑ 3% improvement
Customer Satisfaction
4.8/5
↑ 0.3 points
Avg Tickets/Day
127
↓ 8 from avg
Ticket Trends (Last 30 Days)
📊 Chart: Ticket volume over time
Tickets by Category
🥧 Chart: Category distribution
Agent Performance
📊 Chart: Resolved tickets per agent
Response Time Analysis
⏱️ Chart: Average response times
Knowledge Base
| Article ID | Title | Category | Author | Views | Helpful | Status | Updated |
|---|