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Call Management

42

Calls Today
↑ 18% from yesterday

6m 24s

Avg Duration
↓ 2% from last week

96%

Answered Rate
↑ 3% this month

4

Missed Calls
↓ 50% from last week

Call Volume (Last 7 Days)

Call Volume Chart

Daily call distribution visualization

Recent Calls
Client Time Duration Agent Status Recording

Meeting Scheduler

8

Today's Meetings

24

This Week

92%

Attendance Rate

45m

Avg Duration
Upcoming Meetings
Meeting Date & Time Participants Platform Status Actions

Analytics Dashboard

98.2%

Customer Satisfaction
↑ 1.8% this month

2m 15s

Avg Response Time
↓ 25s from last month

85%

First Contact Resolution
↑ 5% this quarter

24/7

System Uptime
99.9% this month

Performance Metrics

Analytics Dashboard

Performance metrics visualization

Top Performing Agents
Agent CSAT Score Avg Response Resolved Tickets Performance

User Management

1,248

Total Users

42

Active Agents

94%

Active Rate

12

New Today
All Users
User Role Department Status Last Active Actions